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Heidelberg Partner Program


The Heidelberg Partner Program lets you build a custom service plan to fit your company from a suite of 20 standard and premium services. Because one size does not fit all - the Heidelberg Partner Program.
Standard Services
1 Parts Supply
2 Repair Service
3 Remote Diagnostics
4 Global Expert Network 24/7
5 Expert Support
6 Direct Priority Access
7 eCall
8 Remote Inspection
9 Software Upgrading
10 Maintenance Inspection
The Heidelberg Partner Program Concept.

If you are like most printers today, you're always on the lookout for ways to lower your operating costs and increase your efficiency. Have you considered your equipment service cost? The right service agreement can make a big difference in your daily operation. And with the Heidelberg Partner Program, you can choose any combination of 20 services to fit your needs. Build a package to cover preventive maintenance and parts. Take the next step and include remote diagnostics and color management consulting services. Choose the services that are best for you right now. And, when you're ready to grow, it's easy to add to your program.
 
Premium Services
11 Workflow Integration
12 Network Service
13 Print Color Management
14 Prinect ® CP2000 Upgrade
15 Special Cleaning Service
16 Fitness Check
17 Maintenance Program
18 Coaching and Training
19 QMDI Feeder Tune Up
20 SM52 Hardware Upgrade
The Heidelberg Partner Program Advantage
  • Peace of mind through comprehensive service coverage solutions
  • Full protection for your investment
  • Increased effective machine usage
  • Higher production security through higher availability
  • Sustained high quality through optimum machine settings
  • Increase in machine availability and uptime
  • Life cycle cost savings in service and repair
  • Higher residual value

Heidelberg Partner Program Sample Service Example.

Because unexpected situations are a part of life in any printshop, it is key to have comprehensive services that help you maximize uptime for your production systems. Below is an example of how the Heidelberg Partner Program can work for you.
Small Business Solutions - A year 2000 Quickmaster DI 46-4
 
1 + 5 + 6 + 7 + 10 + 19
Parts Supply   Expert Support   Direct Priority Access   eSelfhelp   Maintenance Inspection   QMDI Feeder Tune Up

As a smaller company with only one shift, any downtime for the Quickmaster DI could seriously affect production schedules, as well as the company's bottom line. This customized Heidelberg Partner Program service covers the cost of Original Heidelberg parts, priority access to daytime expert support and 24/7 online support. We've also included a Feeder Tune-up by Heidelberg technicians to ensure best performance of the QMDI feeding system.

 
 
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